Important Safety Notice: Kensington® AbsolutePower™ Ultrabook Power Adapter Exchange Program
Kensington has voluntarily initiated an exchange program for specific production lots of the Kensington AbsolutePower Ultrabook Power Adapter (wall charger for computers), Product number K38105EU, manufactured between December 2012 and June 2013, and marketed in various countries around the world.
While no product failures or injury has been reported to Kensington by consumers in any region, Kensington has determined that in very rare situations, some of these power adapters may fail, possibly leading to damage of connected equipment and an increased risk of burns to the consumer’s hands, arms or legs, or electric shock.
Customer safety is always Kensington’s top priority, and we have voluntarily initiated a free replacement program for users who have the affected power adapters. This is being done in cooperation with various government regulatory agencies.
Note: Other Laptop Power Adapters sold by Kensington are not affected by this program.
Identifying your Power Adapter
Compare your adapter with the images below. An affected Kensington® AbsolutePower™ Ultrabook Power Adapter has a Product Number of K38105 and has a date code between X1248XXXXXX and X1325XXXXXX. If the date code is less than 1248 or is greater than 1325, your adapter is not affected.
Online Verification tool to determine if your adapter is affected by this program: